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FAQ & Help

Please search here for the answer to your question before contacting us. Otherwise, we will be happy to help you solve your problem.

General (Steam)

Q: What's included in The Nick DEMO?

A: You can play The Nick: Chapter 1 content as well as get all the following updates for the demo. The next chapters will be available later, and they will be paid. However, if you don't want to receive them, you can always continue to enjoy the free Chapter 1.

Q: Will saves be ported to the full version of the game?

A: Yes. When Chapter 2 is available, we will do our best to ensure that your data from Chapter 1 is successfully migrated. To do this, make sure you are logged into your account, which can be done by going to Settings -- Acount.

Q: My game doesn't work, what should I do?

A: We're sorry you weren't able to enjoy the horror experience! Please contact Flat Reality and explain your problem. We will do our best to resolve it and personally notify you.

You can also create a report to the bug tracker.

...And you can also make a refund if you are really disappointed.

Q: The game is not available in my region, why is that?

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In response to War Aggression, we suspended sales of The Nick in russia, Belarus and the occupied territories. Flat Reality respects sovereignty and complies with US and EU Export Laws.

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Flat Reality's operations have been completely discontinued in russia. Customers located in this region cannot receive our support.

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In accordance with the laws of the russia, distribution of the game “The Nick” may be prohibited on the following grounds:

Propaganda of non-traditional sexual relations:

Federal Law No. 478-FZ of December 5, 2022 prohibits the distribution of information promoting nontraditional sexual relations or preferences among all age categories. Article 6.21 of the Code of Administrative Offenses of the Russian Federation (CAO RF) establishes responsibility for propaganda of nontraditional sexual relations among minors. Non-compliance with the age classification: According to Federal Law No. 436-FZ of December 29, 2010 “On the Protection of Children from Information Harmful to Their Health and Development”, information products containing scenes promoting non-traditional sexual relations must be classified with an age restriction of “18+”. In case of incorrect age categorization, distribution of such products may be restricted or prohibited.

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A: We're very sorry that this happened. Usually we inform you if the game is unavailable in some regions. Please check the latest information in this section. We welcome all players and look forward to welcoming you to our community when you are from a region where The Nick is available.